Question 1

How does FlowBuddy pricing work?

Accepted Answer

Our pricing is based on the scope and complexity of the work required. After understanding your CRM, automation needs, and goals, we will provide a clear pricing structure before any work begins.

Question 2

How do we know how much the work will cost?

Accepted Answer

Before beginning a project, we will review the scope and requirements with you and provide a clear understanding of the expected cost. This allows you to make an informed decision before work begins.

Question 3

Do you require a monthly retainer?

Accepted Answer

No, and you never will. A retainer is available for businesses that want the people who built the system to keep running it, covering support, ongoing development and strategy. It is an option rather than a condition: plenty of clients have one project built and leave it there. Pricing for it is scoped the same way as everything else, after we understand what the business needs.

Question 4

Can we start with a small project?

Accepted Answer

Absolutely. You can start with a specific CRM or automation task before deciding whether you need ongoing support. This gives you the opportunity to experience how FlowBuddy works and see the value we can bring to your business.

Question 5

When do I pay?

Accepted Answer

For new clients, an initial payment is required before work begins. For larger projects, payment may be structured around project milestones. We will confirm the payment terms before starting any work.

Question 6

Do you track hours?

Accepted Answer

Yes. We use Clockify for time tracking so you have transparency into the time spent on your requested work.

Question 7

How do I pay?

Accepted Answer

We accept payments through Wise.

Question 8

How do we get started?

Accepted Answer

Request a quote. Answer a few questions about your business, the services you need and your budget, and we send a tailored proposal within the day. No call needed.

Question 9

What is in the proposal, exactly?

Accepted Answer

You fill in a short form: your business, the services you need, your biggest bottleneck and a budget range. It takes about three minutes. We read it properly and send a tailored proposal within the day covering the scope of work, the benefits to your business, the timeline and the investment. It costs nothing and there is no obligation.

Question 10

What happens after I get in touch?

Accepted Answer

We read it properly and reply by email within the day with a tailored proposal, whether or not you end up hiring us. Most of the early back-and-forth happens over email, which is usually faster for everyone.

Question 11

Do I have to get on a call?

Accepted Answer

No. Your proposal arrives by email and you can act on it without ever speaking to us. If you would rather have it walked through, usually when the process is complicated or spans several teams, say so and we will send times for a 15-minute call. We do not push calls on anyone and there is no booking link on this site on purpose.

Question 12

What would we cover on a call, if we have one?

Accepted Answer

Your current workflow, where things bottleneck, what your team does manually, which tools you already run, and what you want the system to handle. It is a working session, not a pitch. You leave knowing what should be automated either way.

Question 13

How long does implementation take?

Accepted Answer

It depends entirely on scope. A focused workflow, lead intake and follow-up for example, is usually live in a couple of weeks. A system spanning several departments and integrations takes longer. We give you a realistic timeline with the proposal, and we would rather quote honestly than promise a date we will miss.

Question 14

Can you customise the automation?

Accepted Answer

That is the entire model. Every business runs differently, and the processes worth automating are usually the ones specific to how you work. We build around your real process, including the exceptions and edge cases, rather than fitting you into a fixed package.

Question 15

Do you maintain it after launch?

Accepted Answer

Yes, and it is part of the engagement rather than an upsell. Systems drift as businesses change: a form gets a new field, a platform changes an API, a process shifts. We monitor what is running, fix what breaks, and keep extending the system as new bottlenecks appear. Ongoing support is scoped and agreed with you in the same way as any other work. If you would rather have it continuous, there is a monthly retainer, but nothing obliges you to take one.

Question 16

What makes FlowBuddy different from other CRM and automation providers?

Accepted Answer

FlowBuddy combines CRM expertise, automation, and modern AI tools to help businesses streamline repetitive processes and improve how their systems work together. We focus on practical solutions built around your actual business needs rather than a one size fits all setup.

Question 17

Why should we choose FlowBuddy?

Accepted Answer

FlowBuddy gives you access to CRM and automation expertise without the cost and commitment of building a full time in house team. Whether you need a specific automation, troubleshooting, CRM improvements, or ongoing support, we can adapt our services to what your business needs.

Question 18

Can you work with our existing CRM?

Accepted Answer

Yes. We can work with your existing CRM and automation setup, identify areas for improvement, troubleshoot issues, and make updates without requiring you to rebuild everything from scratch.

Question 19

Can you fix automations that someone else built?

Accepted Answer

Yes. We can review existing workflows, identify issues, troubleshoot problems, and make improvements to existing automation systems.

Question 20

Do we need to use GoHighLevel?

Accepted Answer

No. GoHighLevel is one of the platforms we can work with, but our approach depends on your existing tools and business requirements.

Question 21

Do we need to provide our own software accounts?

Accepted Answer

Yes. Client specific platforms such as GoHighLevel and other third party software are owned and managed by the client. FlowBuddy works within your existing accounts and tools.

Question 22

What tools does FlowBuddy use?

Accepted Answer

We work with CRM, automation, AI, communication, and productivity tools depending on the project. FlowBuddy also uses company owned tools such as Claude to support research, development, troubleshooting, and workflow planning. Client specific platforms such as GoHighLevel and other third party software are owned and paid for by the client.

Question 23

What happens if an automation breaks?

Accepted Answer

We build with failure in mind: validation before actions run, retries on transient errors, fallback paths, and alerting when something needs a human. Nothing fails silently. Ongoing support is part of the engagement, so when something does break, fixing it is our job, not yours.

Question 24

Can you work alongside our existing team?

Accepted Answer

Yes. FlowBuddy can work alongside your internal team, virtual assistants, agencies, or other service providers. We can focus specifically on the CRM and automation side while your team handles other areas.

Question 25

Do we need to hire more people to run this?

Accepted Answer

No. The point is usually the opposite. Automation should mean you do not need to hire someone whose day is spent moving information between systems. Your existing team keeps working; they just stop doing the parts a machine handles better.

Question 26

Are you going to replace our staff?

Accepted Answer

No, and we would push back on a brief that asked for it. We automate repetitive work so the people you already employ can spend their time on customers, strategy, sales and judgement calls. Automate the busywork, empower the people. That is the whole idea.

Question 27

Do I need technical knowledge to work with you?

Accepted Answer

No. You need to know how your business works, which is the part we cannot supply: where the enquiries come from, what has to happen to each one, and which exceptions matter. We handle everything technical, including after launch. If we ever ask you something that sounds like an engineering question, we have asked it badly.

Question 28

Will my team be able to use it?

Accepted Answer

Yes. We document what we build, walk your team through it, and design systems that surface information where people already work rather than adding another dashboard nobody opens. If a system needs a manual, we have built it wrong.

The questions worth
asking first.

Pricing & payment

How we work

Technology

Your team

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The questions worthasking first.